Delivery Terms
These delivery terms apply to orders placed through Steely Pop Retailers, operated by Steely Partners Oy.
Delivery area and method
We deliver orders to Finland and other EU countries. Parcels are delivered to the delivery address provided by the customer.
Shipping rates
The shipping charge is determined by the destination country and the tax-exclusive (VAT 0%) total value of the products ordered.
Deliveries to Finland: The shipping charge is 20 € when the product subtotal is less than 300 €. When the subtotal is 300–499.99 €, the shipping charge is 9.90 €.
Deliveries to other EU countries: The shipping charge is 35 € when the product subtotal is less than 300 €. When the subtotal is 300–499.99 €, the shipping charge is 19 €.
We offer free shipping to Finland and other EU countries on orders of 500 € or more.
Shipping thresholds are calculated using the tax-exclusive (VAT 0%) product subtotal after any discounts and excluding shipping charges.
The stated shipping charges are tax-exclusive (VAT 0%) prices. VAT is added to the shipping charge at checkout on the same basis as for product prices: Finnish VAT is added to orders delivered to Finland, and an order delivered to another EU country may be treated as a VAT-exempt intra-Community supply when the relevant requirements are met.
The final shipping charge is shown at checkout before the order is confirmed.
Processing and delivery times
We usually process and dispatch orders within 1–3 business days of receiving the order.
The carrier’s delivery time is normally 2–5 business days after dispatch. The delivery time begins when the order is dispatched and is separate from the order processing time.
The stated times are estimates. The destination country, public holidays and exceptional disruptions to transport services may affect the delivery time. We will notify the customer if we become aware of a significant delay in processing or delivering the order.
Receiving your shipment
The customer is responsible for ensuring that the delivery and contact details are correct and that the shipment can be received at the address provided. Please notify us of any address error as soon as possible.
Please check the contents of the shipment and the condition of the products after receiving it. Failure to accept delivery does not cancel the order.
Delayed, lost or damaged shipments
If a shipment is delayed, lost or arrives damaged, or if its contents are incorrect or incomplete, please contact us at info@steelypop.fi. Please provide your order number and describe the issue. If necessary, include photographs of the products and packaging.
We are responsible for the shipment until the customer or a recipient designated by the customer has taken possession of it. We will investigate transport-related issues with the carrier and, where necessary, arrange a replacement delivery or refund.
Do not return damaged or incorrect products before you have received instructions from us.